The rapid increase in submissions for the second year in a row demonstrates both consumers' growing interest and knowledge in protecting their consumer rights, as well as the availability of digital solutions for submitting complaints, the watchdog said.
PTRC Director Zaiga Liepiņa said: “PTAC has become more accessible to a larger proportion of consumers, because it is really simple and fast to prepare and sign an application electronically by sending it to the institution’s e-ma...